Privacy Policy
This Privacy Policy outlines how Lucky Seven Casino ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you access or use our website and online gaming services. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other relevant legislation. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you register for an account, access our services, or interact with our website, we may collect personal information, including but not limited to your name, residential address, date of birth, email address, phone number, payment details, identification documents, and IP address. We may also collect information about your device, browser, usage patterns, and interactions with our games and services. This information may be collected directly from you or automatically through cookies and similar technologies.
2. Use of Personal Information
We use your personal information for the following purposes: to verify your identity and age, to provide and manage your gaming account, to process transactions and payments, to communicate with you regarding your account and our services, to comply with legal and regulatory requirements, to detect and prevent fraud or unauthorized activities, and to improve our website, services, and user experience. We may also use your contact information to send you important service notifications and updates related to your account.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze usage, and deliver relevant content. Cookies are small files stored on your device that allow us to recognize your browser and collect certain information. You may disable cookies through your browser settings; however, this may impact your ability to use certain features of our website.
4. Disclosure of Information
We may disclose your personal information to third parties in limited circumstances, including: to payment service providers to process transactions, to verification service providers to confirm your identity and comply with anti-money laundering obligations, to regulatory authorities when required by law, and to technology providers who assist us in operating our website and services. We require all third-party service providers to handle your information in accordance with strict confidentiality and security obligations. We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encrypted data transmission, secure storage systems, controlled access protocols, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your information and comply with applicable privacy laws. These safeguards may include contractual obligations and data protection agreements with our service providers.
7. Access and Correction of Personal Information
You have the right to access, review, and request corrections to your personal information held by us. To make such a request, please contact our Privacy Officer using the contact details provided below. We will respond to all requests promptly and in accordance with our legal obligations. If we are unable to provide access or make corrections, we will inform you of the reasons for our decision.
8. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When your information is no longer required, we will securely delete or de-identify it in accordance with applicable laws.
9. Marketing Communications
We may send you marketing communications about our products, services, and promotions if you have provided your consent or where permitted by law. You may opt out of receiving such communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. Your decision to opt out will not affect your ability to use our core services.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information from our records.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by updating the policy on our website. Your continued use of our website following any changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at: [email protected]. We take your privacy seriously and will address your inquiries in accordance with applicable laws and regulations.
13. Additional Information for Australian Residents
This policy is intended to comply with the requirements of Australian privacy law. If you are dissatisfied with our response to your privacy inquiry or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.